Rocamar Ibiza
standard-title Faq

Faq

Banks

La Caixa Marina Botafoc: Paseo Juan Carlos I, Las Terrazas 39

Bath Amenities

Bath amenities are provided by Alvarez Gomez.

Beach

We know the best places to get lost and disconect. Just ask our guest service and fall in love with the island.

Beach towels

Rocamar Ibiza offers to all guests beach towells and an eco bag during their stay. You can pick it up and drop it down at Reception.

Breakfast

Buffet breakfast is included in your room rate. Served daily on the terrace overlooking the harbor and the bay of 8:00 to 11:00 hours. We offer a wide selection of fruits, juices, breads, pastries, yogurts, cold meats and cheeses, cereals, eggs, coffee and tea. We also have a hot dishes menu and natural juices for breakfast (extra charge). If you need to have some special product or have any allergies or food intolerance, please let us know.

Cancellation policy

Read carefully the specific conditions for each kind of booking.

– Cancellations done 7 or less days before arriving, the deposit will be charged 100% as cancelation fee.

– For bookings between 01/07/2015-31/08/2015, cancelations made 15 days or less from the date of arrival, none deposit is returned.

– Departure before scheduled,1 night cancellation fee applies.

– For bookings with Non-refundable Payment (either the entire stay or just the deposit) – cancelation policy does not apply, that means that the amount charged, regardless of the date of cancelation will not be returned.

– No show: the booking in which the guests do not present at the hotel at the day of arrival and they do not announce previously the Hotel about their delay, a No Show is considered, and the hotel reserves the right to charge the total amount of the booking.

– Early Booking: A special rate applies with a minimum stay of 2 nights. The amount of 1 night will be charged as a deposit. The booking cannot be modified. The deposit of the reservation is non-refundable.

– Booking modifications are always subject to availability and are ruled by the same conditions of the booking itself.

With confirming the reservation, you accept the above conditions.

Car Rental

We would be very happy to help you with this, if you want to rent a car, just let us know, and we will find the best option for you.

Casino de Ibiza

It is just 500 meters away from Rocamar Ibiza, if you want to try luck please ask our guest service for more information.

Check In

Starts at 2.00pm. In case you arrive earlier, do not worry about the luggage, we can store it and take it upstairs to your room once it is ready. Also we provide you with all the necessary information you may need about the island and beach towels so you just can relax and enjoy the sun. Upon Check-In, you will be required to provide a valid picture ID and a Credit Card.

Check Out

At 12:00 am. Please call reception guest service if you have a delayed departure. We have a courtesy room to take a shower before your flight. Late chek out requests are based upon availability on the day of departure. Addittional charges may apply.

Child Care

Reception guest service can arrane a qualified Babysitter. Additional charges may apply.

Concierge

We are available to assist you with arranging all your needs: transportation, entertainment, restaurant reservations, babysitting, spa apointments , business services and any other special requests. Please contact us directly at +34 971 31 79 22 or by mail at: reservas@rocamaribiza.com

Copies

Reception guest service can assist with making any copies. Black & White copies – first 4 pages are complimentary. Each page is 0,25€.

Credit Card

Please be advised that upon check-in, the credit card with which the deposit or the full amount has been paid is required. Should the guest staying at the hotel, is not the credit card owner, a written authorization from the credit card owner and a copy of ID and credit card is required. The establishment can refuse check-in, if the authorization is not provided. Download the authorization form here.

Dining

Our new restaurant lounge & terrace offers typical Spanish tapas and Mediterranean specialties which will make you fall in love with our food. It also offers a snack menu for lunch, lighter dinner, and a special evening menu, prepared with passion and love, to enjoy the magic of Ibiza from its stunning terrace. Cocktails and drinks.

Drug Store

You will find the nearest in Avenida 8 de Agosto, Calle Ceramista Joan Daifa 2, on the Paseo Maritimo way.

Dry Cleaning

If you need dry cleaning please let our guest service know.

Electricity

220V / 230V

Emergency Care

To arrange a visit with a Doctor, please contact guest service.

Entertainment / Sports & Culture

Guests may enjoy diving, biking, vela ,shipping or walking routes during all season in Ibiza. Also, Ibiza offers interesting museums and landmarks that are well worth visiting as Dalt Vila, the old town of Ibiza, which was declared World Heritage Site in 1999; the Phoenician settlement of Sa Caleta; the Museum of Contemporary Art and the Natural Park of Ses Salines. Please ask us if you need more information.

Events

We are at your disposal for any event or special celebration. Just contact us and we will be very glad to help you.

Fax Service

Available at Reception guest services, additional fee may apply. Rocamar Ibiza Fax number is: +34 971 31 78 22.

Fire

Instructions are provided on the back of the door in each guestroom. Rocamar Ibiza is fully equipped with sprinklers and smoke alarms and our staff has been fully trained to ensure prompt response to these situations.

Fitness Center

We offer all guests  all necessary information and rates regarding the nearests fitness centers.

Flights

If you need information about flights, you can visit Aena web site: www.aena.es

Formentera

If you want to visit the Pitiusa Menor, just let us know.

Gaming

A child corner with special eco games mented to entertain the kids meanwhile their parents enjoy.

Golf

Rocalisa Golf Camp is just 10km distance from Rocamar Ibiza hotel.

Guestroom Categories

  • Standard room (Xm2, no sea view, subject to availability queen size bedroom or twin bedroom)
  • Superior room (Xm2, double room with lateral sea view and balcony, subject to availability queen sizebed/twin beds)
  • Premium room (Xm2, more comfortable, bath robes, minibar and coffe machine, king size or twin beds subject to availability)

Housekeeping

Housekeeping service is provided from 9:00am until 4:00pm; if you would like to arrange for a specific time of service, please contact guest services.

Internet

Free wifi in common areas.

Languages

English, German, Romanian, Italian and Spanish.

Laundry Service

Hotel offers next day laundry service for articles handed in before 11:00am monday to saturday.

Location

At the end of the Paseo Marítimo de Ibiza. (Click here to go to the map).

Newspapers

Local newspapers are available in the living area of the lobby. Complimentary delivery of any other newspaper available upon request (surcharged).

Nightclubs

Please ask our guest service if you need information about parties and special passes for the world famous nightclubs of Ibiza.

Number Of Guestrooms

16 Non-Smoking guestrooms.

Parking

Free parking just in front of the hotel.

Pets

Small and medium size non agressive pets. Our Pet Fee Is 12€/day. There is a limit of one pet per room.

Pool

Rocamar Ibiza hotel offers special rates for the Pool located in the Marina bay, just nearby Rocamar entrance.

Renting

Rocamar offers also boat and yacht rent service to all guests. Please let us know what would you prefer.

Reservations

Dial +34 971 31 79 22 or send us an email to: reservas@rocamaribiza.com. Before booking a hotel room on independent travel site, please read and understand the cancellation policy. Many travel sites charge additional fees and penalties for changes and cancellations. if you book directly on the Rocamar website, we will make every effort to meet your needs for changes and cancellations. Our standard cancellation policy is 7 days.

Room Service

Dial 9 and we will prepair and deliver to you, as soon as posible, any of the room service main plates. Upon request, also available fruits, snacks, drinks and special romantic packs. (All the information available in the Room’s guide). Room service has an extra charge.

Safe Deposit Boxes

In-Room Standard size.

Shopping

The best and most famous shops are close to Rocamar Ibiza. Please ask our guest service for special offers and exclusive discounts.

Smoking

Rocamar ibiza is a non-smoking hotel. Smoking is permitted in designated smoking areas like restaurant terrace.

Spa

Rocamar offers to all guests special rates and day pass among with leisure and wellness packs to the nearest most famous spa of Ibiza. Please check our website for special offers and discounts or ask the guest service about all the information and services you need.

Taxi

Taxi station is 100 m distance from the Hotel. You can always ask Guest service to call you one.

Transfer / Shuttle Service

Guest service can arange airport shuttle or private transfers at the best rate available. Also on our website you can easily confirm in 2 steps by your own the airport transfer.

Transportation

There is a bus stop very close to the hotel (400m). In front of the Rocamar Ibiza, there is the Talamanca boat, an all day harbour service that takes you to the heart of the city, La Marina Ibiza main harbour and the historic Dalt Vila across the bay.

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